It’s an odd limitation that hasn’t been favorably received.įree plan users also must fix software problems on their own using support articles and videos or the LastPass Community. While other password managers impose device restrictions on free plans, we haven’t seen other companies lock users into using only one device type. Free plan users must choose between using LastPass on a mobile device or on their computer(s). A spokesperson for LogMeIn said LastPass is committed to providing the best password management tool possible.Ĭhanges LastPass made to its free plan are driving many of the negative reactions. It fares better on the App Store (4.5 stars) with an average 2.9 stars on Google Play. With an average 1.6 out of 5 stars from about 300 reviews, LastPass’ reputation looks grim.
LastPass reviews on Trustpilot show how the public has reacted to the company’s missteps. Many free and paid subscribers complain about poor customer service on consumer review sites such as Trustpilot. Business users are the only LastPass customers who receive email and phone support - paid personal plans receive only email support. In August 2021, LastPass discontinued customer support for free subscribers after restricting them to one device type.
LastPass fell behind when it came to its plans, customer support and reputation. Although all apps worked well across platforms, we noticed a small bug using the web vault on Safari and had to restart the browser. We evaluated the password manager for its ease-of-use, accessibility, security strength and how easy it was to get help if needed. We at the Home Media reviews team tested the LastPass Business plan on the iOS app, Safari extension on MacOS and Firefox and Chrome extensions on Windows.
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